I, the Customer, agree that due to scheduling and routing reasons, my broker fee is not refundable, unless I notify Bronze Star Moving and Storage in writing within 72 hours after booking at [email protected] of my intent to cancel the estimate. All cancellation requests must be sent to [email protected] within 72 hours of making payment. Should this agreement be cancelled by you after 72 hours and/or a carrier is assigned to your move, all services on behalf of Bronze Star Moving and Storage will be considered “services rendered” and there will be NO REFUND for our fee. If the move is cancelled within 72 hours of paying our broker fee, Bronze Star Moving and Storage will keep 15% of the deposit for processing fees. If your first available pickup date is within fourteen (14) business days of the date of paying your broker fee, and you elect to cancel, a refund of your fee is not permissible unless authorized by management. If customer books their move within fourteen (14) business days of the pick-up date, the 72 hour window is null and void. All date change requests must be made in writing within seven (7) business days prior to the pick-up/packing date. Failure to request a change within this time frame will result in an additional deposit of a $750.00 rescheduling fee. If the change is made within 72 hours from move date fee might be higher. If the customer would like to put their service on hold, the deposit may be used as credit, and the service can be held for a total of 12 months from the date of booking. All deposits will show on the billing cycle under either Bronze Star Moving and Storage Inc. By signing this agreement, the customer acknowledges that filing a chargeback/dispute of charges will result in a forfeiture of the deposit. In the event a dispute arises between Bronze Star Moving and Storage and the customer; the customer is subject to financial responsibility for the associated merchant and bank fees. As well as, satisfying any outstanding balance before the commencement of their move. By signing this estimate you are agreeing to the statements within.
